How can we help you?
Get answers to common questions, track your order, or reach our team directly — we're here for you.
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Waiting On Your Order?
Enter your order number or tracking code below to check your delivery status. If your tracking number doesn't work, reach out to us at support@peakhealthresearch.com.
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Support
Reach Our Team
Have a question that isn't answered below? We typically respond within 24 hours.
Send Us a Message
We'll get back to you via email, usually within 24 hours.
Give Us a Call
We're here 7 days a week
Anytime between 8 AM–9 PM
support@peakhealthresearch.com
FAQs
Subscription & account
How do I cancel my subscription?
You can cancel anytime through your account portal, or just drop us a line at support@peakhealthresearch.com and we'll take care of it for you. Please include your order number or the email address used at checkout so we can locate your account quickly.
Why am I receiving orders I didn't authorize?
This can happen if an active subscription or saved payment method is still on file. No worries — you can manage or cancel through your account portal, or reach out to support@peakhealthresearch.com and we'll sort it out right away.
The website says I don't have a subscription, but I'm still being charged?
It may be linked to a different email or payment method. Try logging in with the email you used at checkout. If it's still not showing up, just reach out to support@peakhealthresearch.com and we'll find it for you.
How do I update my subscription (frequency, products, or address)?New
You can update your frequency, products, or shipping address anytime in your account portal. Or if you prefer, just email support@peakhealthresearch.com and we'll happily make the changes for you.
How do I skip my next shipment?New
Still working through your current supply? No problem! Skip your next shipment in your account portal, or let us know at support@peakhealthresearch.com and we'll push your renewal date.
FAQs
Order & shipping
When will my order be shipped?
Orders are typically processed within 1–3 business days after payment confirmation.
How long does shipping take?
Shipping times depend on the method selected at checkout:
Free Shipping: 2–4 business days
Standard Shipping: 2–3 business days
Expedited Shipping: 1–2 business days
How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with your tracking number and a tracking link. You can also use the order tracker at the top of this page.
Can I cancel or change my order after placing it?
Once your order has shipped, it can no longer be canceled or modified. If your order hasn't shipped yet, contact us as soon as possible at support@peakhealthresearch.com and we'll do our best to help.
Do you ship internationally?
Yes, we offer international shipping. Please note that for orders outside the US, shipments are fulfilled through our logistics partner, which may result in shipments originating from a different location. Delivery times for international orders may vary.
Where is my order being shipped from?
All US orders ship from the US, and our products are manufactured here. International orders may ship through an international logistics partner for faster delivery. If you're a US customer seeing unexpected shipping info, contact support@peakhealthresearch.com.
How do I update my shipping address?
If your order hasn't shipped yet, email support@peakhealthresearch.com with your updated address and we'll fix it. For subscriptions, you can update in your account portal, or just let us know — happy to help either way.
FAQs
Quality & Ingredients
Where does this product come from?
Our products use plant extracts manufactured in the USA with globally sourced ingredients under strict quality standards.
Are your products made in the USA?
Yes. Manufactured in the USA with globally sourced ingredients. Each batch undergoes quality control checks for purity and consistency.
Are your products FDA approved?
Dietary supplements are not required to be FDA approved. Our products are produced in GMP-certified facilities following strict manufacturing standards. These statements have not been evaluated by the FDA.
Is the product third-party tested for quality & safety?
Each batch undergoes quality control checks for purity and consistency. For specific concerns, reach out to support@peakhealthresearch.com.
FAQs
Returns & pricing
What is your return policy?
180-Day Money-Back Guarantee. Contact support@peakhealthresearch.com within 180 days of purchase for a full refund — no questions asked. Refunds are processed within 5–10 business days.
How do I request a refund?New
Email support@peakhealthresearch.com with your order number. Most refund requests are resolved within 24 hours, and appear on your statement within 5–10 business days.
Why does the website price differ from what I saw on social media?
Social media ads may show promotional pricing that has since expired. The pricing on peakhealthresearch.com is always the most current. If you saw a specific offer, reach out and we'll help.
What payment methods do you accept?New
Visa, Mastercard, Amex, Discover, and PayPal. All transactions are secure and encrypted.